Shipping & Delivery
What is Johar Bazzar’s Shipping Policy?
At Johar Bazzar, we aim to deliver all products in excellent condition and within the fastest possible time.
- Free shipping is available on orders above ₹500.
- A standard shipping fee may apply to orders below ₹500.
If an order is cancelled before shipment, lost during transit, or cannot be delivered to your provided address, the complete amount including shipping charges (if prepaid) will be refunded.
How can I check the status of my order?
Once your order is placed, you will receive an order confirmation through Email or Text along with your tracking details. Using the tracking number, you can easily monitor your shipment status.
Please ensure that your contact number and email address are entered correctly while placing the order. If you do not receive updates, kindly contact our support team through in-app chat or customer support assistance.
How can I check if Johar Bazzar delivers to my PIN Code?
You can check delivery availability for your PIN Code during checkout by entering your area PIN Code in the delivery section. This will help you know:
- Delivery availability
- Estimated delivery time
- Prepaid order availability
Serviceable PIN Codes are updated regularly.
Why is the Cash on Delivery (COD) option unavailable?
Currently, Johar Bazzar only supports prepaid orders. Cash on Delivery (COD) service is not available at the moment.
We are working towards introducing COD in selected serviceable locations in the future, depending on courier partner availability and operational support.
How are Johar Bazzar orders delivered?
All orders placed on Johar Bazzar are shipped through trusted courier and logistics partners based on service availability in your region.
How can I get my order delivered faster?
Currently, we do not offer an express delivery service for all locations. However:
- Fast delivery products may arrive within 3–5 business days depending on your area.
- Delivery timelines may vary based on courier serviceability and product availability.
I received a partial order, damaged package, or missing item. What should I do?
Please report the issue to our support team within 24 hours of delivery. Claims raised after this period may not be accepted.
While the issue is being investigated, please follow these guidelines:
- Do not use the product for which the complaint is being raised.
- Keep the original packaging safely for investigation purposes.
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Share clear photos/videos of:
- The package
- Product received
- Damaged or tampered areas
- Provide a short description of the issue to help our team investigate quickly.
- Refunds or replacements for prepaid orders will be processed after verification.
Refund or replacement may not be applicable in the following cases:
- Incomplete information about the issue.
- Failure to provide package or product images.
- Claims raised too late after delivery.
- Packaging disposed of before investigation completion.
- Product already used after delivery.
- Missing components in multi-item products may qualify only for replacement or return depending on product category and serviceability.